Mission Statement of Appalachian Antique Hardwoods, LLC


MISSION STATEMENT	QUALITY STATEMENT
Appalachian Antique Hardwoods, LLC is the leader in providing the best reclaimed wood products available to our customers. Through superior quality programs, customer service and state of the art manufacturing techniques, we are the industry leader.	Appalachian Antique Hardwoods, LLC assures that every product received by our customers meets or exceeds our printed technical specifications. The result is very low waste factors, lower installation costs, and a better value for our customers.

Grading: The Key to Waste Reduction
Not all reclaimed wood is suitable for use in the high quality products that we offer. As a result, we require each of our employees to successfully pass a rigorous 60 day training program in order to be certified to make grading decisions regarding our products. Every Appalachian Antique Hardwoods, LLC Certified Grader must be able to re-write each of our 72 written product specifications, successfully pass a field examination on specie and product identification, and complete an in-house Total Quality Management (TQM) examination. On an average, every piece of flooring that we deliver is graded 14 times between the original structure and the end use consumer. The resuly is a consistent product that is guaranteed to match our specifications.

Kiln Drying: Ensuring Longevity and Stability
Reclaimed lumber is generally much more stable than new lumber due to the years of expansion and contraction cycles that it has endured during its first service life as barnsiding, structural industrial beams and timbers, and flooring. We employ the use of a dry kiln to further stabilize the wood prior to the milling process. Kiln drying our lumber helps our Certified Graders to identify potential issues with the structural integrity of the wood such as wind shake, cracking, and areas of increased moisture. By kiln drying all of our wood to 6% moisture content we are able to ensure that every piece lies tight and flat, is free of biological activity, and will remain stable for generations to come.

Product Value: Our Key to Being a Leader
Appalachian Antique Hardwoods, LLC ensures that our customers receive the highest value products available. We define product value as the final installed cost per unit area where our products are used. When comparing initial purchase prices during your selection process we recommend that you also compare quality standards, waste factor estimates, the production process and the final product inspection techniques before buying. We are able to guarantee the best product value to our customers through a significant investment of time and financial resources in our quality program. This ensures that every customer receives the most for their money.